Returns | Exchanges

Important Updates about Returns During COVID-19

The health and safety of our customers and employees is our number one priority. We are following safety guidance as recommended by health authorities in the handling of your returns. For this reason, Parks Canada Shop will be extending the window for returns beyond the usual 30 days to 60 days.


Please be advised that some sale items may have limited quantities available. No price adjustments will be permitted for Black Friday sale items (from November 27, 2020 to November 30, 2020).  

Promo codes valid on regular priced items only. While quantities last.


The fastest way to get a replacement item is to place a new order for the item you would like, and return the one you don’t need. We will process your return and credit once we receive your package.


If for any reason you are not satisfied with your purchase, you may return your product at no charge within 60 days of receiving it. Please be aware that free returns do not apply for Red Chair orders or international orders. 

To safeguard our employees during the pandemic, processing time for mail-in returns may take up to 4 weeks to process.

Your apparel must be in original and unworn condition, with tags still attached. Any non-apparel item must be in original and unused condition, in its original packaging.

Returns must also include your original Order Number.

To arrange for pick-up of your goods, please contact us by email at

We will email you to confirm your returned item has been received and inspected. Refunds will be applied to your credit card.

Thank you for your patience and understanding.



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