Important Updates about Returns During COVID-19
The health and safety of our customers and employees is our number one priority. We follow safety guidance as recommended by health authorities in the handling of your returns. For this reason, Parks Canada Shop has extended the window for returns beyond the usual 30 days to 60 days.
If the quality of an item hasn’t met your expectations or an apparel item doesn’t fit, you may return the product within 60 days of receiving it.
Merchandise must be in original and unworn condition, with tags still attached or in its original packaging.
Please contact us by email at: firstname.lastname@example.org detailing the item(s) you wish to return and your order number.
Upon receipt and inspection of the returned item(s), we will refund your purchase price but note that shipping and handling charges are not refundable. Please allow 5 business days for processing from the date of receipt of your return at our fulfillment center and up to 5 business days for the refund to be posted to your original method of payment.
The fastest way to get a replacement item is to place a new order for the item you would like, and return the one you don’t need. We will process your return and credit once we receive your package.
Please note: If you are outside of Canada, you will be responsible for the cost of shipping and duty fees to return an item for refund. We do not provide prepaid return waybills for international orders.
Please be advised that some sale items may have limited quantities available. If we mark down the price of an item you’ve already purchased, no price adjustments will be permitted for the product on sale.
Sale merchandise in its original, undamaged and unused condition, may be returned for refund within 60 days of the order date, plus applicable shipment time.
Promo codes valid on regular priced items only. Promo codes not valid during the one-day Black Friday Sale. While quantities last.